Shipping policy
Shipping and Delivery
Can I change my delivery address?
We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.
What are my delivery options?
Courier - We deliver directly to your home or office within South Africa as allowed by our courier partners. All delivery and tracking details are supplied to you at checkout;
What will delivery cost me?
Standard delivery costs R99 per order
When do I get it?
5 business days from receipt of payment if in stock.
If out of stock, product can take 2 weeks for us to order from suppliers.
What happens if a product is missing from my shipment?
If you received an incomplete delivery you can notify us at queries@natassiar1.com, then our friendly customer service team will be in touch with you to assist.
How do I track my order online?
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.
Please note:
- The countdown in terms of the shipping period begins once your payment has been authorized. For credit cards this means that once the bank gives us an authorization code. For cash deposits and Internet transfers this means once the funds reflect in our bank account.
- Business days are defined as Mondays to Fridays, excluding public holidays.
General
What happens if a product is out of stock?
If a product goes out of stock, it may take us 2 weeks to order the stock and advise you of the delay.
We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.